Company: SZ Helvet Services Zian
Rue Eugène-Marziano 15, 1227 Les Acacias – Geneva
Tel: +41 78 631 48 35
All services must be paid in advance, at least 7 days before the transfer or assignment.
The booking is confirmed only after full payment has been received.
The rates include the vehicle, the driver, fuel, and professional liability insurance.
Any tolls, parking fees, or additional charges are at the client’s expense, unless otherwise stated in the offer.
Cancellation at least 72 hours before the transfer: 100% refund (no fees).
Cancellation between 72 and 48 hours before the transfer: 50% refund of the total amount.
Cancellation less than 48 hours before the transfer: no refund.
No-show (client absent without prior cancellation): no refund.
Any modification (time, pickup location, vehicle type) is subject to approval by SZ Helvet Services Zian and may result in an additional fee.
Departures from hotels or private addresses:
Maximum waiting time: 20 minutes.
After this period, the service is considered a no-show and non-refundable.
Airport arrivals:
60 minutes of free waiting time after the official landing time.
Beyond that, a charge of CHF 1 per additional minute applies.
Client delays affecting the service may result in additional fees or the inability to ensure subsequent transfers.
Each passenger is responsible for their personal belongings.
SZ Helvet Services Zian cannot be held liable for any loss, forgetfulness, or damage to luggage.
Luggage volume must be specified at the time of booking. In case of excess, the company reserves the right to refuse surplus baggage or apply a surcharge.
Passengers must respect the vehicle (cleanliness, safety). Any damage caused intentionally or through negligence will be billed to the client.
SZ Helvet Services Zian is committed to providing a high-quality, punctual, and safe service.
However, the company cannot be held liable for delays or cancellations due to circumstances beyond its control (traffic, weather, flight/train delays, strikes, or force majeure).
In the event that the service cannot be provided (breakdown, driver unavailability), the company undertakes to offer an equivalent alternative solution or refund the client.
Smoking, drug use, or excessive alcohol consumption are strictly prohibited inside the vehicles.
The driver reserves the right to refuse access to the vehicle to any person in a state of severe intoxication or whose behavior endangers safety.
In such cases, the service will be charged in full and no refund will be issued.
Les présentes Conditions Générales de Vente sont soumises au droit suisse. En cas de litige, le for juridique est établi à Genève.
